The BAER anti-breakage guarantee ensures stress-free work

At BAER, we still often see astonished faces when we talk about our anti-breakage guarantee. An anti-breakage guarantee for taps - where else can you get one? We have it! And we take our promise very seriously. We want you to enjoy your work and be satisfied with the results of your efforts. We work on this every day. And an important component of this work is the anti-breakage guarantee. That is why we would like to encourage you to make use of our guarantee whenever you need to. And we would like to take this opportunity to answer all the questions we are asked about the anti-breakage guarantee in a clear blog post.  

What is the BAER anti-breakage guarantee?

The BAER anti-breakage guarantee is a promise from us as a manufacturer of threading tools to all the dedicated DIY enthusiasts out there who want to use our products to cut threads themselves. If one of our taps breaks off during the first six months after purchase when used properly and not for commercial purposes, we will replace your broken tap free of charge. No ifs and buts. Yes, our anti-breakage guarantee really is that simple. No hidden conditions, no marginal notes, no exceptions.

So will every broken tap really be replaced?

All right, maybe we should make a few restrictions. If you just want to test whether your tap is stronger than your local trash compactor or one of our tools accidentally falls into Mount Vesuvius while you're on vacation in Italy, then we might just ask. Of course, our anti-breakage guarantee covers you if the tap has broken while you were using it in a normal setting and for its intended purpose. But don't worry, we won't send an investigator to check whether the breakage was really not your fault. After all, our anti-breakage guarantee is also intended for newcomers, and small mistakes made by beginners are taken into account. And if in doubt, just ask!  

Do we have to do this with the anti-breakage guarantee?

From a purely legal point of view, no. Our anti-breakage guarantee goes beyond the statutory warranty obligation. But this is not about the law, but about our personal commitment. We feel responsible for our products, even long after they have left our halls. The anti-breakage guarantee is our way of showing you that we will be at your side at all times, even after your purchase, and will support you in your work. So no, we don't have to, but we want to. We want you to be able to cut perfect threads and not have to worry about a setback such as a broken tool. That is what we demand of ourselves and our products.  

Isn't such an anti-breakage guarantee a bit risky?

At this point, we could say that we have come to know the vast majority of our customers as honest and communicative people who would never take advantage of our anti-breakage guarantee. And don't get us wrong, that's also true. Without mutual trust, something like an anti-breakage guarantee would not be possible. 

But the truth is that we really believe in the quality of our products. After all, we know very well that we only use high-quality materials and take the utmost care in production. And by now we really have gained more than enough experience to have a tap ready for every application that works reliably and precisely and is particularly break-proof. 

And between us: as a company, we naturally also have to think economically. The fact that we can offer the anti-breakage guarantee at all is proof enough that the trust placed in our customers and our tools is justified!  

Why does the BAER anti-breakage guarantee exist at all? 

The BAER anti-breakage guarantee is an idea born entirely out of our passion for tapping. It can always happen that a tap breaks. Even the highest quality and perfect craftsmanship do not offer absolute security against such a nuisance. And because we are passionate craftsmen ourselves, we know exactly how demotivating something like this can be. We hope that our anti-breakage guarantee will reduce disappointment and anger and ensure that you never lose the joy of your work. Of course, we can't take away all the frustration if you are forced to take a break shortly before completion due to a broken tool. But at least you know that you can get back to work a few days later with a new tool.  

We also want to take the fear out of tapping, especially for beginners, with our anti-breakage guarantee. Our impression is that even experienced DIY enthusiasts often have reservations about this work technique. Too complicated, too many variables, too great a risk of making a mistake. Our anti-breakage guarantee is also intended to dispel the myth that thread cutting is only for professionals. Go about your work with an open mind and try it out - and if the worst comes to the worst, we'll be there for you. 

What do you have to do if you want to make use of the anti-breakage guarantee? 

If you have broken a tap, it is best to contact our customer service team immediately. You can do this by phone, email or simply using our contact form. Describe your problem and if everything fits, your replacement will soon be on its way to you.